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How 5r44 Handles Your Personal Information

When you open an account with 5r44 and connect your bKash, Nagad, or Rocket wallet, we collect specific information to run your account and process transactions.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access and deleteCookie and device data clarityBangladesh-focused data handling
5r44 How 5r44 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you need to access, correct, or remove any personal data we hold, our support team handles privacy requests directly. You can reach us via live chat inside your account, by email through the contact address shown in your account settings, or through our help desk during supported hours. Privacy requests are handled separately from general account queries to make sure nothing gets missed.

Live Chat Open the chat window inside your 5r44 account to submit a privacy request. Our team will confirm receipt and respond with next steps for your specific query.
Email Support Send your data access or deletion request to the email address listed in your account settings. Include your registered mobile number for faster verification.
Help Desk Use the help desk section in your account dashboard to raise a formal privacy concern. Requests are tracked with a reference number so you can follow progress.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply several layers of protection across your account, wallet connections, and browsing activity. Whether you access 5r44 through a mobile browser or via a saved session on Android, the same security standards apply. Here is what we do in practice to keep your information safe and transparent.

Encryption on All Transactions Every bKash, Nagad, and Rocket transaction is transmitted over an encrypted connection. Payment references are masked in our logs so wallet numbers are never stored in plain text.
Cookie Control in Your Browser We use session cookies to keep you logged in and analytics cookies to understand page performance. You can block non-essential cookies through your browser settings without losing account access.
Data Retention and Deletion Account data is kept while your account is active and for the period required by applicable financial rules. Once that period ends, your data is deleted from active systems on request.
Who to Contact for Changes To update your registered mobile number, correct stored details, or request full account data deletion, raise a request via live chat or email — both paths are monitored by our privacy team.

Common Questions About Your Data on 5r44

These are the questions we hear most often about how we store, use, and protect your information. If your question is not covered here, our support team can address it through live chat or email.

We collect your name, mobile number, and login credentials. When you connect a bKash, Nagad, or Rocket wallet, we also log transaction references needed to process and verify your payments.

Wallet numbers are stored in a masked format and never held in plain text. They are used only to match payment references during deposits and withdrawals, not for any other purpose.

Yes. Send a data access request via live chat or the email address in your account settings. Include your registered mobile number so we can verify your identity before releasing any records.

Account data is retained while your account is active. Payment records tied to Rocket, Nagad, or bKash transactions are kept for the period required under applicable financial regulations, then deleted.

We share data only with payment processors needed to clear your transactions, and we require those processors to meet our security standards. We do not sell your data to advertisers or marketing networks.

Submit a deletion request through the help desk in your account dashboard or via email. We will confirm the request, process the deletion, and send you a reference number once it is complete.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.