Reference

How 5r44 Handles Legal Terms and Eligibility

Access to 5r44 depends on your local law and the region from which you connect — we ask that you read these terms carefully before opening an account.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet policyDispute and complaint processPolicy update notifications
5r44 How 5r44 Handles Legal Terms and Eligibility
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Your Account Rights

Account security and data handling sit at the centre of how 5r44 operates. We collect only the information needed to verify your identity, process wallet transactions via bKash, Nagad, or Rocket, and maintain an accurate account record. We do not sell your personal data to third parties. Your account data is held for as long as your account is active and for any period required by applicable regulatory obligations — after that, we action deletion requests submitted through our support team.

Data Retention Policy

We retain your account data only for as long as required by law or active account status. Submit a deletion request through support once your account is closed and obligations are met.

Cookie and Tracking Use

We use session cookies to keep your mobile login stable across bKash and Nagad payment flows. You can manage cookie preferences in your browser settings at any time.

Account Security Steps

Your account is protected by OTP verification on login and on withdrawal requests. Any change to your registered wallet number — bKash, Nagad, or Rocket — requires identity re-verification before it takes effect.

Requesting Changes or Access

You can request a copy of your account data or ask us to correct inaccurate records by contacting support in writing. We aim to respond to data access requests within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Legal Queries

If you have a question specifically about your legal rights, account eligibility, or a dispute under these terms, contact our support team through any of the channels below. We handle policy-related enquiries separately from general account help so your concern reaches the right person without delay. Keep your account number and the relevant transaction detail ready when you write in.

Team online

Live Chat

Raise a legal or account eligibility query directly through live chat. Keep your account ID ready so we can locate your record and respond accurately to policy questions.

Email Support

For formal policy disputes or written records of your complaint, email our support address. We acknowledge policy-related emails and follow a documented resolution process.

Account Help Centre

The Help Centre inside your account covers common legal FAQs, wallet compliance steps for bKash and Nagad, and how to submit a formal dispute request in writing.

Common Legal and Policy Questions from Account Holders

These are the questions we hear most often about account eligibility, data rights, and how our legal terms apply to wallet use and account activity in Bangladesh. If your question is not covered here, contact support directly.

Yes. Access to 5r44 and your ability to register and transact depends entirely on the laws applicable in your location. We recommend you verify your local legal position before opening an account.

Your wallet numbers are stored only for the purpose of processing deposits and withdrawals. They are not shared with third parties and are protected by the same account-level security as your login credentials.

Yes. Contact our support team in writing with your account ID and a data access request. We will respond with the information held on your account within a reasonable period.

We send a notification to your registered email address when material policy changes occur. Continuing to use your account after the effective date means you accept the updated terms.

Submit your dispute in writing via email or through the Help Centre inside your account. Include your account ID and a clear description of the issue so we can route it to the correct resolution team.

We retain data for the period required by applicable legal or regulatory obligations. Once that period ends, submit a deletion request through support and we will action it promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.